Yes, our Smart Picks are paid advertising. Clients submit their own listing info, so whatever is in Emerald Beach's listing was submitted by Emerald Beach.

I know you're really mad and, like I said, I can definitely relate... but, this is the first bad news I;ve heard about Emerald Beach. In fact, someone else in this thread commented how much they liked it.

However, I don't doubt what you say at all... I just wish Emerald Beach would do something to make it up to you.

Everyone that visits PCB deserves to be treated like royalty no matter where they stay. Great customer service is easy to achieve with the right staff and there's no excuse for poor customer service under any circumstances.

If you contact management and explain the situation, it seems to me like they have an obligation to try and make you happy.

BTW - How did you hear about Emerald Beach? Did you see it on TripSmarter first or somewhere else?