I've said many times I have no problem being critical of any business... clients or not. I have offered constructive criticism in many threads regarding our advertisers.

But, I have no personal experience at Emerald Beach. The only thing I know is what I've read (both here and on other websites like TripAdvisor) but, there aren't many reviews since it's a new resort. Yours is the first bad review I've seen.

Again, I don't doubt that you're having a bad experience. In fact, I'm trying to sympathize with you and hope that they make it up to you somehow.

But, my comments will seem biased to you since EB is paying advertiser... so, what I'm saying probably makes no difference to you.

Sorry, but I do hope you have a good vacation. It's too bad that you got stuck there twice when you were unhappy about it to begin with.