thanks for the info, I am sorry to hear that you got a bad unit. I guess we are lucky. We have always rented directly from the owner and always been very happy with the condo's. A person that I know did rent a condo from Long Beach and she told me that when they arrived in the early morning hours, they had no toilet paper in the bathrooms, wet towels in the washing machine and she wasn't sure about the dishes in the dishwasher if they were clean or not. She contacted the owner and they must've had a problem with the housekeeping company. I am thankful to say we are staying in tower 2. thanks again.