Quote:
Originally Posted by Toni
Bowhunter, sorry to hear you've never had a good experience at Schooners. That's just crazy. As one of the owners, I'm horrified to hear things like that! And we tried to charge you a dollar for a roll??? That's just downright unfriendly.
I am printing out your review and posting it in the office for all to see, and I promise they will sit up and take notice!
Also, please accept my apologies for any poor service in the past - we really, really ARE locals, and most of our folks have been with us for over a decade. We love the beach, we love our jobs (most of the time), and I usually hear good things from our customers - but, we certainly aren't perfect - we don't have a corporate manual to follow or anything like that - we're just one little beach club perched on the shore.
That said, I hope you will allow me to make it up to you next time you're in our neck of the woods. Maybe we can meet for a beer or lunch, and I can introduce you to a few folks who work there. That way, we can apologize in person, and you'll know who to talk to next time we drop a ball.
Don't give up on us... we're small, but we really do care - and we try hard. Honest. Will ya?
Schooners - Last Local Beach Club & Restaurant - Panama City Beach, Florida |
The thing about schooners is the atmosphere. We stay at Regency Towers every year, and I used to have a tradition of walking to schooners as soon as I got finished checking in via the beach. I loved to walk down the beach after my 11 hour drive from Kentucky and sit and have a beer and some food at schooners to really start my vacation off right.
You seem sincere in not wanting a bad name for your place, and I am always willing to give something another chance. I really appreciate your offer, and I promise the next time I am in PCB, I will give schooners another chance. I will also let you know in advance, so maybe you can meet us down there.
Anybody that is willing to apologize publically about something their establishment did and try to make it right is OK in my book
. Thanks you so much for your concern, and you WILL see us at schooners next time around, maybe in October.